Partnership with Zylinc

Seamless Partnership with Zylinc

Zylinc are experts in unified communications software for call centers and receptions. Unified communications is the ability for knowledge workers, call center agents, and receptionists to handle inquiries through all types of communication channels in a single omni-channel solution. 

CC-Interactive provides end to end solutions within Customer Interaction software, such as sales frontends and Performance  Management.

CC-Interactive is a Certified Zylinc  Partner  and  provides professional services such as Implementation, integration and support to an existing installation. 

        24/7 Support Center  – CC-interactive provides     several packages of English speaking support  by Zylinc Certified specialists . The Basis monthly support cost starts at 45.000 Dkk per month within working hours and  63.000 DKK for 24/7 support. Additional to  the subscription is the actual hours spend solving the issue. 

Additional modules already fully integrated into Zylinc

Call Manager – is  a one page CALL DASHBOARD for Call registration, Call statistics gathering, Customer issues solving, Sales activities, Possibilities to initiate further actions for more difficult customer problems (links to actions)

AI Sales  Advisor – is a flexible module with dramatic impact on the revenue.  Based on individual customer characteristics and customer input during the customer contact – a set of relevant dynamic sales offers is presented to the sales staff.

Scripter – It is a tool for content-related scripting support during customer servicing. The Scripter is intuitive to use and reduces the call handling time with  10-15%. 

Omnichannel Social Media Hub – where any customer contact will be handled in ONE single view and thereby never loosing track of the customer contacts. 

Complaint or issue handling– solution to register and handle any issue the customer might raise. Includes tracking and automatic escalation to ensure high customer satisfaction.